What photo works best?
Use a bright, sharp photo with your pet facing the camera and their whole face visible. Avoid screenshots, heavy filters, blurry images, cropped ears, and very dark backgrounds.
Do I need to provide a pet name?
Yes. A pet photo and pet name are required because each piece is custom-made for one pet.
How long will my order take?
Artwork and customization: approximately 7 days before dispatch. International shipping: approximately 30 days after dispatch. Estimated total: approximately 5–6 weeks. Delivery timing is an estimate and can vary due to customs and local carriers.
Will every projection look exactly like the preview?
Brightness and sharpness can vary with your source photo, projection distance, room lighting, and the color and texture of the projection surface. Small details may appear softer when projected.
Does the LED get hot?
The LED light may become warm during use. Avoid prolonged skin contact, keep it away from areas children or pets can touch, and allow it to cool before handling or storing.
Is this a 3D hologram or an acrylic photo plaque?
This custom pet projector light is different from an acrylic photo plaque, a fixed LED portrait lamp, or a 3D hologram display box. It uses your pet photo, name, and selected style to create a projection-light experience.
Is it only a pet memorial gift?
No. It is not only a pet memorial gift. It is also a personalized gift for current pet parents, dog lovers, everyday walks, and meaningful celebrations. A customer may choose it as a memorial keepsake when that feels personally appropriate.
Can I return or exchange a custom order?
This item is custom-made using your submitted pet photo, pet name, and selected design. Custom orders cannot be returned or exchanged for change of mind or after artwork approval; they are final sale. If your item arrives damaged or does not match the approved customization, contact us for support. This policy does not limit rights that cannot be excluded under applicable law.